dog has never boarded before, should I be nervous?
As a result of our special hands-on care,
comfortable accommodations, dedicated and
professionally-trained staff, the quality of our
facility, and the amount of personalized
activities we offer, dogs that stay with us
typically adapt very well and enjoy a wonderful,
fun experience. Please call us, or come by for a
tour of our resort, we will be happy to answer any
questions you have. Be sure to ask about our
complimentary day visits, which can be especially
beneficial for first time guests.
I have multiple dogs. Can they board together?
Absolutely! Accommodations are available for dogs from the same family to room together, with a discount of 25% for each additional dog sharing the same ranch room and 35% for each additional dog sharing the same luxury suite. We will feed each dog separately to eliminate the possibility of disagreement during meals. Please fill out the room-sharing agreement upon check-in.
puppy stay at the resort?
We welcome puppies
who have completed
the full series of vaccinations, including the
prior to their scheduled stay. Our puppy care
overnight or day care boarding programs provide the essentials your puppy needs
during this critical development stage. We will
watch over your "little one" with extra
TLC, special attention and nurturing activities
designed to help ensure he or she grows into a
confident adult dog. To ensure the utmost health
and happiness of your puppy, participation in our
puppy care overnight or day care boarding programs is required for overnight puppy
guests up to age eight months.
should I do to prepare for my dog’s check-in?
Please make arrangements to ensure that we have current
vaccination records prior to arrival. You may contact your veterinarian and request that they email or fax your dog’s records to us, or we will contact your veterinarian for you. For faster check-in, email or fax applicable
registration forms to us prior to arrival. You may also provide the forms to us when you check-in. Special diets, medications, or other requests should be communicated to us at
check‑in and a scheduled check-out time should also be discussed. In addition,
leisure activities and
spa services can be scheduled when you make your reservation. Most importantly, do not hesitate to call us if you have any questions about the check-in process or our facility!
can I drop off and pick up my dog?
arrival and departure process is designed for your
convenience. Guests may arrive or depart any time
during our business hours.
Check-in or check-out outside of these hours is
generally not available. If it is permitted, a $60
charge will be incurred. For check-in, guests
should arrive at least one hour prior to closing. Similar
to hotels for pet parents, check-in and check-out
time is 12 noon. Pet parents that drop off their
pets after 12 noon will not incur an early check-in
fee and pet parents that pick up their pets by 12
noon will not be charged for that day. In
addition, we provide an extended check-out until 3
p.m., with no additional charge, for pets that are
scheduled for complete grooming services
in our luxury day spa on the day of check-out.
How do I
For reservations at
Kickapoo Ranch Pet Resort, please contact us by
We will be happy to discuss all of the
activities, spa and
grooming, day camp and
training services we offer!
All reservations for new clients must be confirmed
by telephone or in person and reservations for new
clients will be made only after we have received
copies of current vaccination records. Holiday and peak period reservations should be
made well in advance.
your cancellation policy for reservations?
We require a two-night deposit for reservations
during weekends, holidays and peak seasons. The
deposit amount will be forfeited for no-shows, late
cancellations, or late reservation changes that
reduce the number of nights reserved. For holiday
and peak season reservations, a deposit refund (less
$10 service fee) or account credit will be provided
for cancellations or reservation changes made within
seven days of the arrival date. For non-peak
seasons, a deposit refund (less $10 service fee) or
account credit will be provided for cancellations or
reservation changes made within three days of the
arrival date. Alternate cancellation policies may be
communicated and applicable in certain
come in for a tour?
You are welcome to come visit us for a tour of
Kickapoo Ranch Pet Resort from 11 a.m. to 3 p.m.
Sunday through Friday (excluding holidays). We are
not available for tours on Saturday. If you would like to bring your pet with you for the tour, please call us first so that we can verify vaccinations prior to your pet visiting our facility.
does not eat Pro Plan food at home, will this
cause any issues?
Most dogs do well on
our food, but if your dog requires a special diet,
you should make arrangements to bring in their own
food from home. We serve a special blend of food
that is generally easy on the stomach and
digestive system and we typically do not see
issues in feeding it to our guests.
bring my dog’s crate from home for use while he
or she is staying with you?
We do everything in our power to make sure our
guests are as content and comfortable as possible.
All of our guest rooms include
veterinarian-recommended Kuranda beds, with thick,
double-sided fleece or foam pads. All bedding is
freshly laundered daily. If you are crate-training
your puppy, we have crates available to put in your
little one’s room so that crate training may
continue during his or her stay with us.
bring my dog’s favorite toys and bedding from
home for use while he or she is an overnight
understand that dogs may enjoy the comfort of familiar items during their time
away from home.
We ask for your cooperation in limiting
the amount of belongings you send with your dog to
two favorite items (toys, blankets) which are
labeled with your dog’s name and can be
laundered and/or sanitized daily using our
in-house, commercial-grade equipment. Please be
aware these articles may be lost or damaged due to
our daily sanitation procedures.
happens when a dog in your care needs veterinary
If your dog should require medical attention while
in our care, our customary procedure is to contact
you or your emergency contact to discuss the best
course of action. Should the nature of your dog's
illness require an office visit, we reserve the
right to utilize a veterinarian of our choice. Any
costs arising from medical care that we pay on your
dog’s behalf will be billed to you at check-out.