Can my kitty stay at the resort?
Certainly! We welcome kitties who have completed the full series of vaccinations, including the rabies vaccine, no less than 72 hours (three days) prior to their scheduled stay.
I have multiple cats. Can they board together?
Absolutely! Cats from the same family can certainly share accommodations. We offer accommodations that are comfortable and spacious for multiple cat households. Please fill out the room-sharing agreement upon check-in.
Are cats allowed out of their accommodations?
Kickapoo Ranch Pet Resort offers a wide selection of
leisure activities to suit any feline personality. We will be happy to treat your cat to activities such as quiet cuddling, brushing, story time and toy chase games.
Cats enjoy these activities in a separate indoor area tailored especially for them.
What should I do to prepare for my cat's
Please make arrangements to ensure that we have current
records prior to arrival. You may contact your veterinarian and request that they email or fax your cat’s records to us, or we will contact your veterinarian for you. For faster check-in, email or fax applicable registration forms
to us prior to arrival. You may also provide the forms to us when you check-in. Special diets, medications, or other requests should be communicated to us at
check‑in and a scheduled check-out time should also be discussed. In addition,
can be scheduled when you make your reservation. Most importantly, do not hesitate to call us if you have any questions about the check-in process or our facility!
When can I drop off and pick up my cat?
arrival and departure process is designed for your
convenience. Guests may arrive or depart any time
during our business hours.
Check-in or check-out outside of these hours is
generally not available. If it is permitted, a $60
charge will be incurred. For check-in, guests should arrive at least one hour prior to
closing. Similar to hotels for pet parents,
check-in and check-out time is 12 noon. Pet
parents that drop off their pets after 12 noon will
not incur an early check-in fee and pet parents that
pick up their pets by 12 noon will not be charged
for that day.
How do I make reservations?
For reservations at Kickapoo Ranch Pet Resort, please contact us by telephone or
email. We will be happy to discuss all of the
accommodations and leisure activities we offer!
All reservations for new clients must be confirmed
by telephone or in person and reservations for new
clients will be made only after we have received
copies of current vaccination records. Holiday and peak period reservations should be made well in advance.
What is your cancellation policy for reservations?
We require a two-night deposit for reservations
during weekends, holidays and peak seasons. The
deposit amount will be forfeited for no-shows, late
cancellations, or late reservation changes that
reduce the number of nights reserved. For holiday
and peak season reservations, a deposit refund (less
$10 service fee) or account credit will be provided
for cancellations or reservation changes made within
seven days of the arrival date. For non-peak
seasons, a deposit refund (less $10 service fee) or
account credit will be provided for cancellations or
reservation changes made within three days of the
arrival date. Alternate cancellation policies may be
communicated and applicable in certain
Can I come in for a tour?
You are welcome to come visit us for a tour of
Kickapoo Ranch Pet Resort from 11 a.m. to 3 p.m.
Sunday through Friday (excluding holidays). We are
not available for tours on Saturday. If you
would like to bring your pet with you for the tour,
please call us first so that we can verify
vaccinations prior to your pet visiting our
Can I bring my cat's favorite toys and bedding from home for use while he or she is an overnight guest?
we do everything in our power to make sure our
guests are as content as possible, we understand
that cats may enjoy the comfort of familiar items
during their time away from home.
We ask for your cooperation in limiting the amount of belongings you send with your cat to two favorite items (toys, blankets) which are labeled with your cat’s name and can be laundered and/or sanitized daily using our in-house, commercial-grade equipment. Please be aware these articles may be lost or damaged due to our daily sanitation procedures.
What happens when a cat in your care needs veterinary care?
If your cat should require medical attention while
in our care, our customary procedure is to contact
you or your emergency contact to discuss the best
course of action. Should the nature of your cat's
illness require an office visit, we reserve the
right to utilize a veterinarian of our choice. Any
costs arising from medical care that we pay on your
cat’s behalf will be billed to you at check-out.